(USA) Coach/Ops Mgr Trainee

Walmart; Hillsboro (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart seeks a supervisory role that drives team performance and financial results. The position involves leading customer service initiatives and managing associate development, ensuring a high-quality shopping experience. With strong support and benefits, Walmart encourages leadership that fosters diversity and community commitment.

Benefits

Performance bonuses

401(k) plan

Healthcare benefits

Paid time off

Stock purchase plan

Disability coverage

Qualifications

• 2 years of college or equivalent experience required.
• Experience supervising 5+ direct reports preferred.
• Completion of job-required trainings and assessments.

Responsibilities

• Leads and develops teams to ensure high-quality customer service.
• Drives financial performance and evaluates budgets.
• Recruits and trains associates to meet staffing needs.

Skills

Customer service

Team management

Communication

Financial analysis

Education

2 years of college

Bachelor of Science in Business Management

Tools

Profit & Loss statements

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, controlling expenses, and monitoring operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and fostering a workplace of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and promoting accountability and continuous learning. Ensures compliance with company policies, supports ethical standards, and applies the Open Door Policy.

Builds high-performing teams by embracing diversity, creating an inclusive environment, and fostering a culture of belonging. Works collaboratively, builds trust, communicates effectively, and attracts, retains, and develops talent.

Acts with integrity by maintaining high ethical standards, supporting Walmart’s values, and making a positive impact through initiatives like local giving and waste elimination. Demonstrates humility, self-awareness, and transparency.

Delivers results by prioritizing customer needs, analyzing data, and making informed decisions. Encourages innovation, supports change, and drives continuous improvement.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and additional benefits including disability coverage, discounts, military leave pay, and more.

For more information about PTO, visit https://one.walmart.com/notices.

Live Better U provides education benefits covering high school to bachelor’s degrees, fully paid by Walmart, with eligibility requirements based on employment status.

The hourly wage range for this position is $31.25 - $38.46, plus differential where applicable, with additional bonuses and compensation based on location and performance.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training are required. Associates must complete all job-required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate in People and Business Leadership, and experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

Primary Location...

540 Harry Sauner Rd, Hillsboro, OH 45133-8298, United States of America