(USA) Coach/Ops Mgr Trainee

Walmart; Hanover Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Team Leader to manage operations and staff at their New Jersey location. The role involves developing teams, driving sales performance, and enhancing customer service satisfaction. The ideal candidate will have a strong background in retail management and a commitment to fostering a diverse and inclusive workplace.

Benefits

Comprehensive benefits program

Paid time off

Training and career development opportunities

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Lead and develop teams, ensuring exceptional customer service.
• Drive financial performance by managing budgets and reviewing P&L statements.
• Coordinate activities and ensure compliance with company policies.

Skills

Leadership

Customer Service

Communication

Financial Management

Education

Bachelor of Science in Business Management

Certificates through Live Better U and Bellevue University

Job description

Position Summary...

What you'll do...

1. Lead and develop teams by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively.
4. Model and demonstrate exceptional customer service standards by following and exemplifying the One Best Way (OBW) service model.
5. Manage and support customer service initiatives, including store community outreach programs, ensuring customer needs and complaints are addressed and resolved.
6. Develop and implement action plans to correct deficiencies and lead process improvements to ensure a high-quality customer experience.
7. Drive financial performance and sales by reviewing P&L statements, managing budgets, forecasting, controlling expenses, and monitoring inventory and operational processes.
8. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and recognizing performance.
9. Coordinate and oversee activities by building relationships with stakeholders, supporting plans, and tracking progress towards goals.
10. Ensure compliance with company policies, support company values, and promote an ethical workplace through action plans and leadership.
11. Build high-performing teams by embracing diversity, creating a culture of belonging, and fostering opportunities for all associates to thrive.
12. Act with integrity by maintaining high standards of ethics, modeling company values, and supporting a culture of accountability and transparency.
13. Serve customers by delivering results, making data-driven decisions, and balancing short and long-term priorities.
14. Strive for excellence through continuous learning, embracing new technologies, and supporting change initiatives.
15. Participate in comprehensive benefits programs including health, financial, paid time off, and other perks, with details available through company resources.
16. Attend and complete all required training and assessments, including safety and compliance requirements.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-related facilities, successful completion of background checks and training is required. Associates must attend and complete all job-related training.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership or related certificates through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

235 Ridgedale Ave, Cedar Knolls, NJ 07927-2105, United States of America