(USA) Coach/Ops Mgr Trainee

Walmart; Durant (OK); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and drive team performance. In this role, you will lead by example, fostering an inclusive environment and ensuring high standards of customer service. You will be responsible for financial performance, developing action plans, and implementing business solutions to enhance the customer experience. Join a forward-thinking company that values integrity, accountability, and continuous improvement, offering competitive pay and comprehensive benefits to support your growth and well-being.

Benefits

Competitive Pay

Bonuses

Health Coverage

401(k) Plan

Stock Purchase Plan

Paid Time Off

Educational Benefits

Qualifications

• Experience in leading teams and managing store operations.
• Strong skills in financial performance and customer service.

Responsibilities

• Lead and develop teams while ensuring exceptional customer service.
• Drive financial performance and manage operational processes.

Skills

Team Leadership

Customer Service

Financial Analysis

Communication

Process Improvement

Education

Bachelor's degree in Business Management

Job description

Position Summary...

What you'll do...

1. Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
4. Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved.
5. Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.
6. Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, controlling expenses, and monitoring inventory flow and operational processes.
7. Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
8. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, while setting clear expectations and providing recognition.
9. Ensure diversity and inclusion awareness, recruiting, and developing qualified associates to meet staffing needs and support company growth.
10. Coordinate and oversee job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability for results.
11. Support compliance with company policies and standards of ethics and integrity, implementing related action plans, and utilizing the Open Door Policy.
12. Build high-performing teams by embracing differences, creating a workplace of belonging, and fostering opportunities for all associates to thrive.
13. Act with integrity by maintaining high standards of ethics, modeling company values, and supporting a culture of accountability and transparency.
14. Deliver results by prioritizing customer needs, making data-driven decisions, and considering the impact on all stakeholders.
15. Strive for excellence through continuous learning, adopting new technologies, and supporting change.
16. Participate in Walmart's benefits programs, including competitive pay, bonuses, health coverage, 401(k), stock purchase, paid time off, and educational benefits such as Live Better U.
17. Meet or exceed minimum qualifications, including relevant education and experience, and complete all required training and assessments.
18. Optional: Possess preferred qualifications such as a Bachelor's degree in Business Management and Leadership or experience supervising multiple direct reports.