(USA) Coach/Ops Mgr Trainee

Walmart; Town of Texas (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading company is seeking a Retail Store Manager to lead and develop teams, drive financial performance, and foster an exceptional customer service culture. Responsibilities include managing team operations, ensuring compliance with company policies, and mentoring associates. This role offers competitive pay and several benefits, fostering a culture of belonging and accountability.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

Paid time off

Live Better U for education

Qualifications

• Minimum qualifications include 2 years of college or 1 year of retail supervisory experience.
• Associates must complete all required training and assessments.
• Preferred qualifications include experience supervising 5 or more direct reports.

Responsibilities

• Leads and develops teams effectively by actively listening to associates.
• Drives financial performance by reviewing Profit & Loss statements.
• Provides supervision and development opportunities for hourly associates.

Skills

Leadership

Customer Service

Communication

Problem Solving

Education

Bachelor of Science in Business Management

Certificate in People and Business Leadership

2 years of college or supervisory experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Financial Performance

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Team Supervision and Development

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Operational Activities

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and establishing measurable goals. Identifies improvement opportunities and promotes continuous learning and adaptability.

Compliance and Culture

Ensures compliance with company policies and standards of ethics and integrity, supporting the Open Door Policy. Builds high-performing teams that embrace diversity, create a supportive workplace, and foster a culture of belonging. Acts with integrity, maintains accountability, and supports Walmart's mission to make a positive impact locally and globally.

Customer Service and Business Models

Delivers results with a customer-first approach, using data insights for decision-making. Applies the EDLP and EDLC business models to all plans, encourages innovation, and supports change management.

Benefits

Offers competitive pay, performance bonuses, and comprehensive health, financial, and paid time off benefits. Includes programs like Live Better U for education, with tuition and fees paid by Walmart. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Qualifications

Minimum qualifications include 2 years of college, or 1 year of retail experience with supervisory experience, or 2 years of general work experience with supervisory experience. Additional requirements for firearms sales and other specific roles are noted. Associates must complete all required training and assessments.

Preferred Qualifications

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

800 W Gibson St, Jasper, TX 75951-4914, United States of America