(USA) Digital Coach/Ops Mgr Trainee- Store 475 Round Rock, TX (Austin, TX)

Walmart; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a Management position that focuses on exciting opportunities to enhance customer service, guide teams, and improve financial performance. This role involves team leadership, financial oversight, and personal development of associates within a vibrant store environment. Successful candidates should have experience in retail supervision and a passion for customer service, coupled with educational qualifications that support their leadership journey.

Benefits

Competitive Pay

Performance Bonuses

Health Benefits

Paid Time Off

Educational Benefits

Qualifications

• 2 years of college or equivalent experience in retail.
• Experience supervising five or more direct reports.
• Successful completion of required training and assessments.

Responsibilities

• Leads and develops teams effectively to enhance store operations.
• Drives financial performance by managing budgets and evaluating P&L statements.
• Ensures compliance with company policies and promotes a high-quality customer experience.

Skills

Customer Service

Team Management

Financial Performance Analysis

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies goals, builds accountability, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and providing guidance on applying these in business processes.

Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel supported and connected. Works collaboratively, builds strong relationships, and communicates positively to motivate and influence. Attracts, retains, empowers, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact through waste elimination, local giving, and sustainability initiatives.

Serves customers and members by delivering results with a customer-first approach, making decisions based on data insights, and balancing priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and supporting others through change. Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides educational benefits, including tuition and fees paid for by Walmart, for associates pursuing degrees or certificates. Eligibility varies based on employment status and job classification.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2701 S Interstate 35, Round Rock, TX 78664-7320, United States of America