(USA) Coach/Ops Mgr Trainee

Walmart; De Soto (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in retail seeks a supervisory position responsible for developing team members and driving store performance. The role involves ensuring customer service excellence, financial oversight, and compliance with company policies. Candidates should possess relevant educational qualifications and supervisory experience.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Stock purchase plans

Paid time off

Live Better U education benefits

Qualifications

• 2 years' college OR 1 year's retail and 1 year's supervisory experience.
• Experience supervising 5+ direct reports including performance management.
• Successful completion of a CBC and Firearms Training for firearm sales.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Manage financial performance and sales by reviewing P&L statements.
• Ensure compliance with company policies and guide business practices.

Skills

Customer Service

Leadership

Communication

Financial Analysis

Team Development

Process Improvement

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; recognizing associates; communicating expectations effectively; recruiting and developing qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing relationships with key stakeholders; supporting plans and initiatives; setting goals; building accountability; measuring progress; identifying improvement opportunities; and promoting continuous learning.

Ensures compliance with company policies and procedures; supports company mission, values, and ethics; and provides guidance on executing business practices in alignment with these standards.

We offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, and more. For details about PTO, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program offering various educational opportunities. Eligibility requirements apply; benefits are subject to change. For more information, visit One.Walmart.

Minimum Qualifications

2 years’ college OR 1 year’s retail and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience. For firearm sales, successful completion of a CBC and Firearms Training are required. Associates must complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or a Certificate of Completion in People and Business Leadership; experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

12862 State Route 21, De Soto, MO 63020-4742, United States of America