(USA) Coach/Ops Mgr Trainee

Walmart; Berlin (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a Store Manager in Berlin, Maryland. This role involves leading teams, enhancing customer experiences, and driving financial performance through effective management and training initiatives. Ideal candidates will have a mix of retail and supervisory experience, along with strong leadership skills.

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Completion of firearms training required for certain facilities.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops teams effectively by training and feedback.
• Manages customer service initiatives and resolves complaints.
• Drives sales performance by managing budgets and reviewing P&L statements.

Skills

Leadership

Customer Service

Communication

Financial Analysis

Team Development

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including community outreach programs, ensuring customer needs and complaints are resolved. Develops and implements action plans to address deficiencies and improve processes to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by building relationships with key stakeholders, supporting plans and initiatives, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and supports the company’s mission, values, and standards of ethics and integrity. Implements related action plans and supports the Open Door Policy.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

11416 Ocean Gtwy, Berlin, MD 21811-2549, United States of America