US - Service Advisor

Kaizen Auto Group; Chula Vista (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental & Vision Coverage

401K Plan

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

Job summary

Chula Vista Honda in San Diego, California is seeking a Service Advisor. You will be the primary liaison between customers and the service department, documenting concerns, preparing estimates, and communicating timelines.

The ideal candidate has automotive or customer service experience, strong communication skills, and proficiency with DMS/OEM platforms; CDK experience is a plus. This full-time role offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Previous experience in automotive service or customer service.
• Familiarity with vehicle maintenance terminology.
• Experience with dealership management systems (DMS) and OEM service platforms; CDK experience is a plus.

Responsibilities

• Greet customers and document service concerns and vehicle information.
• Prepare repair orders and service estimates per guidelines.
• Communicate pricing and timelines with transparency.
• Coordinate with technicians for diagnosis and timely repairs.
• Provide updates to customers and maintain communication throughout service.
• Review completed work for quality and customer satisfaction.
• Maintain records within the DMS and OEM systems.

Job description

Brand Statement

Rev Up Your Career at Chula Vista Honda in San Diego, California!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Chula Vista Honda embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Chula Vista Honda, you’ll step into a fast-paced, forward-thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Chula Vista Honda is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full-Time employees of Chula Vista Honda enjoy a robust benefits package, including:

• Competitive Compensation
• Medical, Dental, & Vision Coverage
• 401K Plan
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company-Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This roleis responsibleforunderstanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensuretimely,high-qualityrepairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-pacedautomotive environment.

Responsibilities

Key Responsibilities

• Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
• Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
• Communicate recommended services, pricing, and timelines with transparency and clarity.
• Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
• Provide regular updates to customers and maintain communication throughout the service process.
• Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
• Handle customer questions, concerns, and follow-up needs to support long-term relationships.
• Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
• Maintain accurate records, reports, and documentation within the DMS and OEM systems.
• Support a clean, organized, and safety-focusedservice environment.
• All other duties as assigned by leadership.

Qualifications

• Previous experience in an automotive service or customer service role; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication, customer service, and relationship building skills.
• Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and OEM service platforms, with CDK experience considered an asset.
• Strong organizational skills and high attention to detail.
• Valid driver’s license and clean driving record required.
• Must be able to pass a pre-employment background and drug screen.
• Automotive or business related education or certification is an asset.

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