US Remote Ecommerce Site Operations Coordinator

ALEX AND ANI; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

ALEX AND ANI is seeking a detail-oriented Site Operations Coordinator to help manage our ecommerce experience. You will own launches, merchandising updates, promotions, and content changes, working across Merchandising, Marketing, Creative, UX/UI, and Customer Service to deliver a high-performing site.

In this remote-friendly role, you will ensure accuracy, on-time delivery, and continuous site improvements while supporting ETZ business hours and contributing to customer experience enhancements.

Qualifications

• 2-4 years of experience in ecommerce operations or related roles.
• Hands-on experience managing content and site operations within ecommerce platforms like Shopify.
• Strong organizational and project management skills in a fast-paced environment.

Responsibilities

• Own execution and QA of product launches, SKU updates, and merchandising changes.
• Manage site promotions, pricing updates, and content changes with on-time delivery.
• Maintain the site operations calendar aligning launches, campaigns, and priorities across teams.
• Execute homepage, landing page, and campaign updates to support brand initiatives.
• Collaborate with Merchandising, Marketing, Creative, UX/UI, and Customer Service teams for cohesive site experience.
• Support implementation, testing, and maintenance of new site features with stakeholders.
• Monitor customer feedback and site performance to identify conversion opportunities.
• Optimize product discoverability via categorization, navigation, search, filtering, and merchandising.
• Perform comprehensive QA testing for site updates and launches; troubleshoot issues.
• Analyze site performance and outcomes to improve workflows and customer experience.

Skills

Ecommerce ops

Site merchandising

Project management

Attention to detail

Tools

Shopify

Figma

Analytics platforms

PM tools

Job description

ALEX AND ANI is seeking a detail-oriented Site Operations Coordinator to help manage our ecommerce experience. You will own launches, merchandising updates, promotions, and content changes, working across Merchandising, Marketing, Creative, UX/UI, and Customer Service to deliver a high-performing site.

In this remote-friendly role, you will ensure accuracy, on-time delivery, and continuous site improvements while supporting ETZ business hours and contributing to customer experience enhancements.