Luxury E‑Commerce Operations Specialist

MCM WORLDWIDE; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

MCM WORLDWIDE is seeking an E-commerce Coordinator to optimize site performance, support customer experience initiatives, and manage marketplace operations across multiple regions. The role collaborates with Marketing, Retail, CRM, Merchandising and Logistics to deliver seamless omnichannel experiences.

Ideal candidates bring 2+ years in ecommerce for a retail brand, strong Excel and analytics skills, and familiarity with Salesforce Commerce Cloud, JIRA, Google Analytics, and PowerBI.

Qualifications

• Bachelor's degree or above required.
• Minimum 2 years of ecommerce experience at a retail brand.
• Experience with luxury clientele language and service standards.

Responsibilities

• Execute daily ecommerce operations to support revenue growth and on-site optimizations.
• Support omnichannel fulfillment initiatives for seamless customer experience.
• Monitor order processing and shipment timelines to improve performance.
• Generate sales performance reports and share insights regularly.
• Coordinate with marketplaces and upload product content and pricing.
• Support UAT for new features and system rollouts across platforms.
• Collaborate with VIP Concierge on clienteling and personalized experiences.
• Plan and analyze A/B tests to drive conversion and growth.

Skills

Ecommerce operations

Data analysis

Stakeholder coordination

Excel

Google Analytics

JIRA

Salesforce Commerce Cloud

PowerBI

VIP clienteling

Education

Bachelor's degree in related field

Tools

Cymbio

Mirakl

Job description

MCM WORLDWIDE is seeking an E-commerce Coordinator to optimize site performance, support customer experience initiatives, and manage marketplace operations across multiple regions. The role collaborates with Marketing, Retail, CRM, Merchandising and Logistics to deliver seamless omnichannel experiences.

Ideal candidates bring 2+ years in ecommerce for a retail brand, strong Excel and analytics skills, and familiarity with Salesforce Commerce Cloud, JIRA, Google Analytics, and PowerBI.