Merchandising Specialist (E-commerce / Digital)

AIR (Advanced Inhalation Rituals); Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading ecommerce company is seeking a Merchandising Specialist in Charlotte, NC. This role is essential in managing product listings and ensuring the highest quality in digital merchandising. The candidate should have 2-4 years of ecommerce experience, with expertise in Magento and strong collaboration skills across departments. Responsibilities include building accurate product listings and supporting promotional activities while ensuring the site meets operational and customer satisfaction standards.

Qualifications

• 2-4 years of experience in ecommerce merchandising, site operations, or digital content management.
• Hands-on experience with Magento (or similar eCommerce CMS) required.
• Highly organized with the ability to manage multiple campaigns and deadlines.

Responsibilities

• Build and maintain product listings, ensuring accuracy in images, descriptions, attributes, and pricing.
• Partner with Digital Merchandising & Experience Manager for campaigns, promotions, and new product launches.
• Conduct regular audits of product data, imagery, links, and category placements.

Skills

Ecommerce merchandising

Attention to detail

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Magento

PIM systems

Basic HTML

Job description

AIR is seeking a Merchandising Specialist to support the execution of on-site merchandising and promotional activities for our ecommerce websites. This role plays a key part in maintaining an accurate, engaging, and commercially effective digital experience ensuring the right products, content, and campaigns are presented to the right audiences at the right time. The Merchandising Specialist will be responsible for building and maintaining product listings, category structures, homepage modules, and promotional banners within Magento. This individual will collaborate cross-functionally with Marketing, Category Management, and Sales to bring campaigns, launches, and assortments to life online.

KEY RESPONSIBILITIES

• Build and maintain product listings, ensuring accuracy in images, descriptions, attributes, and pricing.
• Configure and update category structures, navigation menus, and filters across both ecommerce sites.
• Support execution of homepage updates, promotional banners, and seasonal campaign placements.
• Implement cross-sell and upsell strategies within key categories to drive conversion and AOV.
• Ensure site content is aligned with promotional calendars, product launches, and commercial priorities.

Campaign & Promotional Support

• Partner with the Digital Merchandising & Experience Manager to execute on-site elements for campaigns, promotions, and new product launches.
• Coordinate with Marketing and the Email Agency to align creative assets and messaging across channels.
• Monitor campaign execution and troubleshoot any site or asset issues to ensure timely, accurate updates.

Quality Assurance & Site Health

• Conduct regular audits of product data, imagery, links, and category placements to ensure a flawless customer experience.
• Validate product availability, pricing accuracy, and promotional display across both desktop and mobile experiences.
• Identify and correct issues that impact search, filtering, or conversion performance.

Cross-Functional Collaboration

• Work closely with the Category Manager to onboard new products and categories efficiently.
• Collaborate with the B2B Commercial team to align on promotions and bulk-buy offers.
• Provide feedback to developers and IT on site enhancements, functionality issues, and optimization opportunities.
• Track key merchandising metrics such as product availability, click-through, and conversion.
• Share insights on product performance and customer browsing behavior to inform category and promo strategy.
• Support testing and optimization initiatives to improve UX and onsite engagement.

QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, or related field preferred
• 2-4 years of experience in ecommerce merchandising, site operations, or digital content management.
• Hands-on experience with Magento (or similar eCommerce CMS) required.
• Familiarity with PIM systems, basic HTML, and digital asset management workflows.
• Strong attention to detail and commitment to accuracy.
• Solid understanding of ecommerce merchandising principles and user experience.
• Highly organized with the ability to manage multiple campaigns and deadlines.
• Strong communication and collaboration skills across departments.
• Proactive problem-solver with a continuous improvement mindset.