US Oncology Commercial Operations Lead

Merck; Nashville (TN); On-site; USD 157,000 - 247,000; Full time

Job summary

Merck is seeking a senior leader to design, govern, and continuously improve the end-to-end Intisimeran treatment journey. This role acts as the commercial owner of treatment journey workflows, coordinating across treatment sites, pathology labs, sequencing providers, manufacturers, distributors, and alliance partners to ensure scalable and reliable delivery.

With 5+ years in pharma/biotech, you will drive governance, workflows, and performance management while partnering with IT to evolve

Qualifications

• 5+ years in pharma/biotech/healthcare, incl. commercial ops or treatment-site ops.
• Proven design of cross-functional operating models across multiple partners.
• Experience building process architectures, governance, escalations, and controls.
• Ability to lead cross-functional initiatives and influence stakeholders.
• Strong process improvement, problem-solving, and bottleneck mitigation.
• Excellent communication, facilitation, and stakeholder management.
• Ability to manage ambiguity and execute in launch or transformation environments.

Responsibilities

• Design, govern, and improve end-to-end treatment journey process architecture including workflows and governance.
• Serve as commercial owner for treatment journey workflows and operational requirements.
• Drive process integration across the operational ecosystem including sites, labs, sequencing, manufacturing, logistics, and partners.
• Establish governance, escalation paths, and issue resolution across the ecosystem.
• Collaborate with IT to evolve orchestration platform capabilities to meet future needs.
• Lead continuous improvement initiatives to enhance efficiency and reliability.

Skills

Cross-functional leadership

Process design

Governance

Stakeholder management

Continuous improvement

Communication

Education

Bachelor's degree

MBA preferred

Job description

Merck is seeking a senior leader to design, govern, and continuously improve the end-to-end Intisimeran treatment journey. This role acts as the commercial owner of treatment journey workflows, coordinating across treatment sites, pathology labs, sequencing providers, manufacturers, distributors, and alliance partners to ensure scalable and reliable delivery.

With 5+ years in pharma/biotech, you will drive governance, workflows, and performance management while partnering with IT to evolve