Associate Director, Oncology Ops: Demand & Capacity

Merck & Co.; North Wales (Montgomery County); On-site; USD 157,000 - 247,000; Full time

Job summary

Merck & Co. is seeking a U.S. Oncology commercial leader to own operational demand planning, capacity planning, and analytics for the Intismeran treatment ecosystem as we prepare for a potential U.S.

launch. You will partner with Manufacturing, Supply Chain, and alliance teams to align demand with capacity and drive data-driven decisions across the launch and growth phases. The role requires 5+ years in pharma/biotech operations, a strong track record in KPIs, dashboards, and executive

Qualifications

• Minimum of 5 years of experience in pharmaceutical or biotechnology industries, including experience supporting commercial organizations in operational planning, capacity planning, analytics, or treatment operations.
• Demonstrated experience leading operational planning, capacity planning, demand planning, business analytics, or operational excellence initiatives that require coordination across multiple internal functions and external partners.
• Experience developing and managing operational performance frameworks, including KPIs, dashboards, scorecards, business reviews, performance metrics, and executive reporting.
• Proven ability to translate complex operational, manufacturing, customer, and market data into actionable business insights and strategic recommendations.

Responsibilities

• Lead the operational demand planning and capacity planning for Intismeran, developing patient volume projections, manufacturing demand assumptions, network capacity plans, and business scenarios required to support launch readiness, commercialization, and future growth.
• Partner with Manufacturing, Supply Chain, Precision Medicine, alliance stakeholders, and external partners to align projected demand with manufacturing availability, and operational readiness, proactively identifying risks and recommending mitigation strategies.
• Develop and maintain capacity planning and scenario modeling capabilities, assessing the impact of changing demand, treatment site expansion, manufacturing constraints, and operational capacity on treatment completion and business performance.
• Establish and oversee the operational intelligence framework for the Intismeran treatment journey, including performance dashboards, operational KPIs, demand and capacity models executive reporting, and control tower analytics that provide real-time visibility across the ecosystem.
• Translate complex operational, logistics, manufacturing, customer, and market data into actionable business insights and strategic recommendations, enabling data-driven decision making across leadership teams and governance forums.
• Lead operational performance management and business review processes, evaluating demand-plan assumptions, capacity utilization, treatment completion performance, operational cycle times, partner effectiveness, and overall ecosystem performance to identify improvement opportunities.
• Drive operational excellence and continuous improvement initiatives across the treatment ecosystem, leveraging analytics and predictive insights to strengthen demand and capacity planning, optimize capacity, enhance operational efficiency, mitigate risk, and support long-term scalability.

Skills

Adaptability

Business decisions

Data analysis

Demand management

Market development

Operating models

Operations management

Stakeholder management

Education

Bachelor's degree or equivalent

MBA or equivalent preferred

Job description

Merck & Co. is seeking a U.S. Oncology commercial leader to own operational demand planning, capacity planning, and analytics for the Intismeran treatment ecosystem as we prepare for a potential U.S.

launch. You will partner with Manufacturing, Supply Chain, and alliance teams to align demand with capacity and drive data-driven decisions across the launch and growth phases. The role requires 5+ years in pharma/biotech operations, a strong track record in KPIs, dashboards, and executive