Associate Director, Oncology Operations & Commercialization

Merck; Bismarck (ND); On-site; USD 157,000 - 247,000; Full time

Job summary

Merck is seeking a strategic leader to own and optimize the end-to-end Intismeran treatment journey within U.S. Oncology.

The role requires coordinating across treatment sites, labs, sequencing providers, manufacturers, logistics partners, and internal teams to ensure scalable, reliable operations for therapy delivery. The candidate will drive governance, workflows, and system requirements, while leading initiatives to remove barriers and improve customer and site experiences in a dynamic launch

Qualifications

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare industries, including experience in commercial organizations supporting commercial operations, business operations, or treatment site operations.
• Demonstrated success designing and optimizing complex cross-functional operating models that require coordination across multiple internal functions and external partners to deliver seamless customer and treatment site experiences.
• Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizational environments.
• Proven ability to lead cross-functional initiatives and influence cross functional stakeholders and external partner organizations.
• Strong process improvement and problem-solving capabilities, including experience identifying operational bottlenecks and implementing sustainable corrective actions.
• Exceptional communication, facilitation, and stakeholder management skills, with the ability to influence without direct authority and drive alignment across highly matrixed organizations.
• Demonstrated ability to manage ambiguity, balance competing priorities, and drive execution in dynamic launch or transformation environments.

Responsibilities

• Design, govern, and continuously improve the end-to-end treatment journey process architecture, including workflows, stakeholder interactions, handoffs, controls, decision points, governance structures, and process documentation.
• Serve as the commercial business owner for treatment journey workflows and operational requirements, translating business needs into scalable process designs, system requirements, and implementation priorities.
• Drive process integration across the Intismeran operational ecosystem, ensuring seamless coordination among treatment sites, pathology laboratories, sequencing providers, manufacturing partner, logistics partner, distributors, alliance stakeholders, and internal functions.
• Establish operational governance, escalation pathways, and issue resolution processes across the end-to-end operational ecosystem, ensuring timely identification, triage, and resolution of vendor, manufacturing, logistics, sequencing, and treatment site issues that may impact therapy delivery
• Partner with Treatment Site Strategy, TSL Field Organization, Operations teams and IT to optimize treatment site experiences, improve workflow effectiveness, and enhance experience of operational and digital solutions.
• Lead continuous improvement initiatives across the operational ecosystem, identifying process bottlenecks, conducting root-cause analysis, implementing corrective actions, and improving operational efficiency, reliability, and treatment completion.
• Collaborate with Digital and IT teams to evolve orchestration platform capabilities, ensuring workflows, business rules, reporting, and user experiences align with operational requirements and future-state business needs.

Skills

Adaptability

Process Design

Stakeholder Management

Cross-functional

Leadership

Education

Bachelor's degree

MBA or equivalent

Job description

Merck is seeking a strategic leader to own and optimize the end-to-end Intismeran treatment journey within U.S. Oncology.

The role requires coordinating across treatment sites, labs, sequencing providers, manufacturers, logistics partners, and internal teams to ensure scalable, reliable operations for therapy delivery. The candidate will drive governance, workflows, and system requirements, while leading initiatives to remove barriers and improve customer and site experiences in a dynamic launch