Associate Director, US Oncology Therapy Process Orchestration

MSD Malaysia; Northern (KY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Merck & Co., Inc. in Rahway, NJ is seeking a leader to design, govern, and continuously improve the end-to-end operational path for the Intismeran treatment journey.

You will coordinate across sites, labs, sequencing providers, manufacturers, and IT to deliver a scalable, patient-focused operating model. The role demands 5+ years in pharma/biotech, strong governance skills, and the ability to drive cross-functional alignment in dynamic launch environments.

Qualifications

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare industries, including experience in commercial organizations supporting commercial operations, business operations, or treatment site operations.
• Demonstrated success designing and optimizing complex cross-functional operating models that require coordination across multiple internal functions and external partners to deliver seamless customer and treatment site experiences.
• Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizational environments.
• Proven ability to lead cross-functional initiatives and influence cross functional stakeholders and external partner organizations.

Responsibilities

• Design, govern, and continuously improve the end-to-end treatment journey process architecture, including workflows, stakeholder interactions, handoffs, controls, decision points, governance structures, and process documentation.
• Serve as the commercial business owner for treatment journey workflows and operational requirements, translating business needs into scalable process designs, system requirements, and implementation priorities.
• Drive process integration across the Intismeran operational ecosystem, ensuring seamless coordination among treatment sites, pathology laboratories, sequencing providers, manufacturing partner, logistics partner, distributors, alliance stakeholders, and internal functions.
• Establish operational governance, escalation pathways, and issue resolution processes across the end-to-end operational ecosystem, ensuring timely identification, triage, and resolution of vendor, manufacturing, logistics, sequencing, and treatment site issues that may impact therapy delivery
• Partner with Treatment Site Strategy, TSL Field Organization, Operations teams and IT to optimize treatment site experiences, improve workflow effectiveness, and enhance experience of operational and digital solutions.
• Lead continuous improvement initiatives across the operational ecosystem, identifying process bottlenecks, conducting root-cause analysis, implementing corrective actions, and improving operational efficiency, reliability, and treatment completion.
• Collaborate with Digital and IT teams to evolve orchestration platform capabilities, ensuring workflows, business rules, reporting, and user experiences align with operational requirements and future-state business needs.

Skills

Adaptability

Business Process Creation

Campaign Management

Channel Management

Commercial Operations Management

Data Analysis

Market Research

Operating Models

People Leadership

Education

Bachelor's degree or MBA

Job description

Merck & Co., Inc. in Rahway, NJ is seeking a leader to design, govern, and continuously improve the end-to-end operational path for the Intismeran treatment journey.

You will coordinate across sites, labs, sequencing providers, manufacturers, and IT to deliver a scalable, patient-focused operating model. The role demands 5+ years in pharma/biotech, strong governance skills, and the ability to drive cross-functional alignment in dynamic launch environments.