US Data Capture & Client Operations Lead

Cyclomedia Deutschland GmbH.; Madison (WI); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

401(k) plan with company match

Life and disability insurance

Paid time off, including your birthday

Employee assistance program

A fun and collaborative team

Job summary

Cyclomedia Deutschland GmbH. is seeking an operational leader to run the US Data Capture and Customer Support teams, ensuring end-to-end delivery on time, budget, and quality for client projects.

You will forecast capture programs, build staffing and equipment plans, and serve as the primary client contact on delivery status and escalations. Lead the global operations alignment across regions.

Qualifications

• Bachelor's degree in Business or a related field, plus 10+ years of operations management experience.
• 10+ years as a manager and leader in an operational environment.
• Direct client-facing experience, comfortable leading calls and meetings with external clients.
• Strong operational project management skills.
• Experience overseeing field capture, fleet, or large-scale data collection operations, strongly preferred.
• Knowledge of imagery, geospatial, or pavement assessment products is a plus.
• Proactive, able to build structure and process in an environment that doesn't have much yet.
• Self-starter with strong time management and organizational skills.
• Able to prioritize and run multiple projects and deadlines at once.
• Strong written, verbal, and interpersonal communication skills.
• Strong working knowledge of Microsoft Office.

Responsibilities

• Lead and grow the US Data Capture and Customer Support teams, owning both day-to-day operations and team development.
• Own all capture operations, DCR and Pavement, from planning through delivery, meeting schedule, budget, and quality targets on both lines.
• Plan and forecast DCR and Pavement capture programs, balancing camera systems, vehicles, drivers, and equipment to keep projects on time.
• Build and maintain a flexible pool of people and equipment to absorb seasonal demand, weather disruption, and shifting client priorities.
• Act as a direct point of contact for key US clients: lead status calls, handle escalations, and represent Operations in account reviews.
• Run initiatives that improve efficiency, cut cost, and raise the operational maturity of DCR and Pavement capture.
• Sit on the global Operations leadership team, working closely with your European counterpart and the Global Director of DI Operations to keep capture and delivery aligned across regions.
• Build project plans and tracking that surface risk early, and report status and recommendations to the leadership team.
• Meet budget targets and back recommendations with financial and schedule data.
• Own customer success: make sure clients are supported, engaged, and actively using our products after delivery.
• Define and track customer success metrics, and act on them to improve the support experience.

Skills

Operational leadership

Client-facing

Project management

Team development

Time management

Communication skills

Microsoft Office

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

Cyclomedia Deutschland GmbH. is seeking an operational leader to run the US Data Capture and Customer Support teams, ensuring end-to-end delivery on time, budget, and quality for client projects.

You will forecast capture programs, build staffing and equipment plans, and serve as the primary client contact on delivery status and escalations. Lead the global operations alignment across regions.