Global Customer Operations & Strategy Leader

Meridian Bioscience International Limited; Memphis, Northern (TN, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Meridian Bioscience International Limited seeks a Manager, Global Customer Operations to lead the US, Germany and China client-services efforts, driving service standards, KPIs and high-touch support across regions.

You will own processes in Infor XA, Salesforce, MasterControl and HubSpot, coordinating with Sales, Supply Chain, Logistics, Quality, Finance and IT to ensure smooth order flow and resolution.

Qualifications

• Bachelor's degree in business, supply chain, life science or related field.
• 5–7 years in customer service/operations within life science or regulated industry.
• Experience leading teams across multiple countries/time zones.
• Experience owning or improving ERP/CRM workflows (Infor XA, Salesforce, MasterControl, HubSpot).

Responsibilities

• Lead a geographically distributed customer service organization across regions.
• Oversee daily operations, workload allocation, escalations and SLA performance.
• Define and maintain a high-touch service model with proactive communication.
• Own customer service processes in ERP/CRM systems with IT collaboration.
• Establish KPIs and drive continuous improvements in service metrics.

Skills

Leadership

Customer Service

KPI Tracking

ERP

CRM

Infor XA

Salesforce

MasterControl

HubSpot

Multi-country experience

Education

Bachelor's degree

Tools

ERP systems

CRM systems

QA/QA tools

Job description

Meridian Bioscience International Limited seeks a Manager, Global Customer Operations to lead the US, Germany and China client-services efforts, driving service standards, KPIs and high-touch support across regions.

You will own processes in Infor XA, Salesforce, MasterControl and HubSpot, coordinating with Sales, Supply Chain, Logistics, Quality, Finance and IT to ensure smooth order flow and resolution.