Tech Team Operations Leader

Computacenter AG & Co. oHG; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Computacenter AG & Co. oHG in the United States is seeking a Team Operations Manager to lead a large team, oversee people management, and ensure high-quality operational delivery and performance.

You will provide advisory support, coach staff, handle direct reports, and escalate complex issues while building strong internal and external relationships. This role requires strategic thinking, exceptional communication, and travel as needed.

Qualifications

• Requires at least 5 years in a people management role.
• Experience in a challenging commercial environment.
• Experience developing policies and procedures for a functional area.
• Excellent written and verbal communication skills.

Responsibilities

• Provide advisory roles within specialist areas to peer group, customers, and direct reports.
• Manages, develops, and coaches' team of staff and implements performance management solutions where required.
• Provides full line management responsibilities for direct reports.
• Assess situations, issues and opportunities and escalate when appropriate.
• A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establishes productive relationships and networks at an operational level to build and maintain customer relationships.
• Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Embrace and support Computacenter's mission and core values.

Skills

People management

Communication skills

Strategic thinking

Time management

Attention to detail

Analytical skills

Business acumen

Travel willingness

Education

Bachelor's degree in business or related field

Job description

Computacenter AG & Co. oHG in the United States is seeking a Team Operations Manager to lead a large team, oversee people management, and ensure high-quality operational delivery and performance.

You will provide advisory support, coach staff, handle direct reports, and escalate complex issues while building strong internal and external relationships. This role requires strategic thinking, exceptional communication, and travel as needed.