Global Lead, Customer Success — Regional Programs

Overhaul Group; Boise, Northern (ID, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Top health benefits

401(k) matching

Flexible PTO

Job summary

Overhaul is seeking a Lead Dedicated Customer Success Manager for the US to own the US program for a strategic global customer and to lead the dedicated CS team across the US, Europe, and Asia. This highly engaged role focuses on in-depth understanding of the customer's program, proactive management, and ensuring actions move from discussion to completion.

You will partner with the customer and coordinate across regions to deliver a unified, high-impact customer success experience.

Qualifications

• Experience leading complex customer programs across regions.
• Ability to translate customer needs into actionable internal tasks.
• Strong communication and interpersonal skills with senior stakeholders.

Responsibilities

• Own US regional program health and governance for a strategic global customer.
• Lead the dedicated global CS team across US, Europe, and Asia.
• Coordinate cross-region escalations and handoffs to ensure timely follow-through.
• Monitor KPIs, adoption, and service trends to guide improvements.
• Collaborate with Sales, Product, and Operations to align on customer objectives.

Skills

Program ownership

Cross-functional leadership

Customer success

Data analysis

Stakeholder management

Job description

Overhaul is seeking a Lead Dedicated Customer Success Manager for the US to own the US program for a strategic global customer and to lead the dedicated CS team across the US, Europe, and Asia. This highly engaged role focuses on in-depth understanding of the customer's program, proactive management, and ensuring actions move from discussion to completion.

You will partner with the customer and coordinate across regions to deliver a unified, high-impact customer success experience.