US Customer Success Manager: Renewals & Adoption

Economist-Group-; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Pension or 401(k)

Private health insurance

Work From Anywhere program

Generous leave & wellbeing resources

Job summary

The Economist Group is seeking a Customer Success Manager to join the Economist Intelligence Unit (EIU) in the United States. You will manage a US client base, drive retention, renewals, and adoption of EIU products, collaborating with Account Managers and internal teams to strengthen client relationships.

Reporting to the Global Head of Customer Success, you will monitor account health, deliver engagement initiatives, and share insights to inform product development.

Qualifications

• 5+ years’ experience in customer success, account management, or a client-facing role.
• Demonstrated ability to manage customer retention, renewals, and lifecycle engagement.
• Strong communication and relationship management skills.

Responsibilities

• Manage a portfolio of client accounts, supporting customer engagement, adoption, and satisfaction.
• Take primary responsibility for retention strategy and renewal management for lower-tier accounts.
• Partner with Account Managers to support high-value and high-touch accounts.
• Monitor customer health metrics including usage, engagement, and feedback.
• Act as a first point of contact for customer queries, coordinating issue resolution with internal teams where required.
• Lead onboarding and user enablement, ensuring clients understand how to use EIU solutions.
• Deliver targeted engagement initiatives such as webinars and product updates.
• Capture and share customer insights to inform product development.

Skills

Customer success

Account management

Communication

Relationship management

Data-driven

Cross-functional

Prioritization

Global collaboration

Financial services

APIs data delivery

Job description

The Economist Group is seeking a Customer Success Manager to join the Economist Intelligence Unit (EIU) in the United States. You will manage a US client base, drive retention, renewals, and adoption of EIU products, collaborating with Account Managers and internal teams to strengthen client relationships.

Reporting to the Global Head of Customer Success, you will monitor account health, deliver engagement initiatives, and share insights to inform product development.