Strategic Customer Success Manager - Retention & Adoption

The Economist; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

401(k) plan

Private health insurance

Employee Assistance Program

Work From Anywhere program

Generous leave

Free Economist content

Job summary

The Economist Group is seeking a Customer Success Manager for The Economist Intelligence Unit (EIU) in the United States. You will manage a portfolio of US client accounts, drive retention and renewals, and collaborate with Account Managers to support engagement and adoption of EIU products.

You will monitor account health, coordinate onboarding, enable users, and lead renewal strategies for lower-tier clients while supporting high-value accounts.

Qualifications

• 5+ years in customer success, account management or a client-facing role.
• Experience retaining customers, renewals and lifecycle engagement.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities across a portfolio.

Responsibilities

• Manage a portfolio of client accounts, supporting engagement, adoption and satisfaction.
• Lead retention strategy and renewal management for lower-tier accounts.
• Partner with Account Managers to support high-value and strategic customers.
• Monitor account health metrics and gather feedback to improve value.
• Onboard and enable users to effectively use EIU solutions.
• Coordinate issue resolution with internal teams as needed.
• Deliver targeted engagement initiatives such as webinars and content.
• Share customer insights to inform product development.

Skills

Customer success

Account management

Client-facing

Communication

Relationship management

Data-driven decisions

Cross-functional collaboration

APIs

Tools

Data feeds

APIs

Job description

The Economist Group is seeking a Customer Success Manager for The Economist Intelligence Unit (EIU) in the United States. You will manage a portfolio of US client accounts, drive retention and renewals, and collaborate with Account Managers to support engagement and adoption of EIU products.

You will monitor account health, coordinate onboarding, enable users, and lead renewal strategies for lower-tier clients while supporting high-value accounts.