Senior Customer Adoption & Enablement Manager

Beam; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Beam is seeking a Senior Customer Adoption Manager to join its US-based Customer Adoption & Support team. This role blends high-touch user support with proactive training, acting as a bridge between frontline users and Beam’s AI tools.

You will empower social workers, clinicians, and human services teams across the United States to embed Beam’s technology into daily workflows. You’ll be one of the first hires in this function, shaping a scalable enablement engine and influencing how Beam expands

Qualifications

• Demonstrated ability to empathize with users and communicate clearly.
• Ability to stay calm under pressure while managing multiple tasks.
• Proactive problem-solver who seeks root causes and improvements.
• Experience shaping processes for adoption and scale in a growing org.

Responsibilities

• Lead onboarding sessions for new partner organisations.
• Deliver engaging training virtually and in person.
• Travel to US customer sites to provide hands-on support.
• Design simple resources, tutorials, and self-serve guides to drive long-term adoption.
• Respond to user queries via email, chat, phone, and video.
• Troubleshoot issues clearly and escalate complex bugs with context.
• Collaborate with Product, Engineering and Customer Success.
• Contribute to playbooks, FAQs, and scalable support processes.

Skills

Empathy

Clear communication

Calm under pressure

Proactive and curious

Builder mindset

Tools

Zendesk

Job description

Beam is seeking a Senior Customer Adoption Manager to join its US-based Customer Adoption & Support team. This role blends high-touch user support with proactive training, acting as a bridge between frontline users and Beam’s AI tools.

You will empower social workers, clinicians, and human services teams across the United States to embed Beam’s technology into daily workflows. You’ll be one of the first hires in this function, shaping a scalable enablement engine and influencing how Beam expands