US Crew Navigator Manager

Mercy Ships; United States; Remote; USD 58,000 - 63,000; Full time

Job summary

An established industry player is seeking a passionate US Crew Navigator Manager to enhance the volunteer experience. This role involves overseeing the journey of US volunteers, ensuring they receive the best support and engagement throughout their time with the organization. You will advocate for best practices, develop initiatives that foster community and church engagement, and manage a dedicated team. If you have a heart for service and a knack for leadership, this opportunity allows you to make a significant impact in the lives of others while contributing to a mission that offers hope and healing to those in need. Join a team that values diversity and collaboration, and help shape the future of volunteer engagement.

Qualifications

• Bachelor's degree required; experience managing a team essential.
• Strong communication and organizational skills are crucial.

Responsibilities

• Oversee the US volunteer journey to ensure positive experiences.
• Develop engagement initiatives to enhance volunteer interactions.
• Monitor metrics to assess crew care activities' efficiency.

Skills

Team Management

Customer Service

Marketing

CRM Software

Communication Skills

Organizational Skills

Empathy

Multi-tasking

Education

Bachelor’s Degree in Human Resources, Business, or Marketing

Experience in Non-Profit

Tools

Microsoft Office Suite

Salesforce

Application Tracking Software

Job description

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

Compensation Range for This Position Is $58,000 - $63,000 depending on experience.

This position must sit in the US and experience on a Mercy Ships Ship is STRONGLY PREFERRED.

As the US Crew Navigator Manager, you oversee the US volunteer journey with the aim of providing a positive experience and excellent customer service for volunteers. This is achieved from the volunteer’s status of pre-ship to alumni, in conjunction with the Global Volunteer Experience team ensuring increased satisfaction and retention rates.

How You’ll Contribute

• Advocate and implement industry-leading practices to optimize the volunteer journey for US applicants.
• Develop comprehensive engagement initiatives tailored to enhance volunteer interactions, spanning areas such as crew support, fundraising, and community & church engagement.
• Manage the US team of Crew Navigators tasked with guiding volunteers through their journey.
• Monitor and analyze both qualitative and quantitative metrics to assess the efficiency and impact of crew care activities, in coordination with the MSUS Recruitment team.
• Ensure timely updates and relevant content for crew engagement emails, adhering to policy adjustments and feedback from volunteers.
• Review exit surveys, promptly address any concerns raised, and implement improvements as necessary for US crew.
• Collaborate closely with the MSUS Recruitment and Global Volunteer Experience team to enrich the overall US volunteer experience.
• Develop and cultivate strategic partnerships with communities, social organizations, and events to increase awareness, engagement, and opportunities for MSUS.
• Supervise US Alumni Ambassador program to ensure effective representation and engagement.
• Oversee the US buddy program within the Alumni engagement framework to enhance support and connection among US volunteers.
• Utilize expertise in marketing, CRM, engagement planning, and Salesforce to optimize Crew and Alumni engagement.
• Oversee Volunteer-to-Career pathway to facilitate transitioning US volunteers into career opportunities.
• Other duties as assigned.

The Ideal Candidate

• Supportive of Mercy Ships mission and vision and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.
• Strong collaborator to work with a multi-cultural team.
• Capacity for empathy for the experiences of others, and self-awareness to remain objective and curious when encountering problems or complexity.
• Be able to multi-task and prioritize work.
• Be a strong team player with excellent interpersonal skills.
• Discretion and confidentiality regarding information that passes through any part of Mercy Ships.
• Possess excellent written and oral communication skills.
• Excellent organizational skills with a strong attention to detail.
• Strong computer skills including Microsoft Office Suite, Application Tracking Software, Salesforce, and Pardot.
• Helps create a work environment that embraces and appreciates diversity.

Education & Experience

• Mercy Ships alumni or previous Mercy Ships experience strongly preferred.
• Bachelor’s Degree in Human Resources, Business, Marketing, or another relevant field is required, or a mix of education and relevant job experience.
• Experience managing a team is required.
• Previous experience working in a non-profit is advantageous, though not required.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.