Care Navigator, BCBA - Fully Remote

Little Otter; Crest (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in childhood mental health is seeking a compassionate Board Certified Behavior Analyst to join their remote Care Navigation Team. This role is centered on providing empathetic support to families, ensuring they receive the best care tailored to their needs. You'll conduct introductory calls, assist with scheduling, and collaborate with a dedicated clinical team to enhance the family experience. With a focus on innovative solutions and a supportive work environment, this opportunity allows you to make a meaningful impact in the lives of young children and their parents. Join a mission-driven team that values diversity and inclusivity while empowering families through technology.

Benefits

100% remote work

Premium healthcare insurance

Flexible Time Off Policy

12 Company Holidays

Continuing Education reimbursement

Company issued laptop

Malpractice insurance coverage

Life insurance

Disability insurance

Supportive and inclusive environment

Qualifications

• BCBA certification required with 2+ years of experience.
• Comfortable using technology to empower families.

Responsibilities

• Conduct Kickoff Calls to welcome families and assess needs.
• Assist families with scheduling and navigating care services.
• Document scheduling interactions and follow up with families.

Skills

Empathetic support

Technology proficiency

Email-based support

Collaborative problem-solving

Multi-disciplinary care

Self-directed

Education

Board Certified Behavior Analyst (BCBA)

Tools

Electronic medical records systems

Job description

Little Otter is a childhood mental health company that focuses on the mental health of young children and their parents. Little Otter’s mission is to bring expert care for children’s mental health to every home. With both everyday wellness tools and our award-winning online child therapy app, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country in the healthcare and insurance landscape.

About The Role
Reporting to the Clinical Scheduling Operations Manager, we are looking for BCBAs seeking a mission-driven and remote work environment to join our Care Navigation Team! Using clinical engagement skills, this role will conduct introductory Kickoff Calls with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services.

Responsibilities:

• Assist families in selecting the appropriate provider based on availability, clinical needs, and preferences while scheduling initial sessions.
• Assist families as they navigate all non-clinical aspects of care through the Little Otter platform and care system, including scheduling, and other care-related questions.
• Create a warm and supportive first impression during the Kickoff call by answering questions, addressing concerns, and clearly outlining the care process, available services, and next steps to ensure families understand what to expect.
• Reinforce the importance of connecting families into care quickly by scheduling care sessions.
• Gather insights from Kickoff calls and share feedback with internal teams to improve workflows, scripts, and the overall family experience.
• Provide administrative support to families by managing scheduling and rescheduling of services while serving as an integral part of the care team to ensure seamless coordination and communication.
• Facilitating collaborative care and providing support to the clinical team.
• Ensure all scheduling interactions are properly documented and follow up with families as needed to confirm appointments.

About You:

• Board Certified Behavior Analyst (BCBA)
• At least 2 years of experience working with children and families
• Experience and confidence in using electronic medical records & technology systems

Skills:

• Model empathetic support and feedback when you work with parents & caregivers
• Comfortable with technology and want to improve the way that tech can empower families and providers
• Comfortable delivering email-based, chat-based and/or video-based support to families
• Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
• Believe strongly in multi-disciplinary care and measurement-based methods
• Interested in learning and collaborating with the best early childhood mental health professionals in the country
• Self-directed and feel comfortable in a startup environment that is changing and growing quickly
• Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform

Schedule: 10AM - 6PM EST, Monday- Friday

Compensation:

Total Rewards:

• 100% remote work in the US (Central Time Zone preferred)
• Premium healthcare insurance with coverage
• A Flexible Time Off Policy (take what you need)
• 12 Company Holidays and a company close-down for the last week of December
• Continuing Education and License Reimbursement
• Company issued laptop and one time home office stipend
• Malpractice insurance coverage
• Life insurance, Long term, short term disability insurance
• A supportive and inclusive environment that values our clinicians!

Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don’t! Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law.