US Benefits Operations Lead – Payroll & Enrollment

Niural; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Continuous learning & career growth

Mentorship & coaching

Collaborative work environment

Complimentary lunch

Job summary

Niural is seeking a Benefits Operations Specialist in the United States to manage enrollment changes, benefit data, and payroll interactions. You will work with carriers and cross-functional teams to keep benefits current and accurate, ensuring timely processing and data integrity.

The role requires hands-on benefits knowledge, U.S. payroll familiarity, and strong Excel skills. You will support open enrollment, vendor coordination, and ticket-based workflows in a fast-paced environment.

Qualifications

• Basic knowledge of U.S. payroll to support benefits administration.
• Strong expertise in Google Sheets/Excel.
• Hands-on experience with U.S. employee benefits administration (enrollments, terminations, changes, eligibility).
• Strong organizational skills with proactive follow-through on outstanding issues.
• High attention to detail, particularly when reviewing carrier files and eligibility data.

Responsibilities

• Process and review benefit enrollments, terminations, and changes.
• Maintain accurate benefit records across internal systems and carrier platforms.
• Work with internal teams to ensure correct benefit setup and payroll deductions.
• Coordinate with insurance carriers to resolve eligibility, enrollment, and client/employee queries.
• Support open enrollment activities.
• Review carrier files, eligibility reports, and benefit data for accuracy.
• Track outstanding issues and follow through to timely resolution.
• Maintain clear documentation and organized task tracking logs.
• Support renewals, implementation tasks, and benefits-related administrative workflows.
• Escalate time-sensitive issues promptly when needed.
• Manage, monitor, and triage internal ticket queues to keep work flowing efficiently across teams.
• Ensure SLAs for acknowledgment and resolution are consistently met.
• Proactively follow up on open tickets to prevent delays and maintain client satisfaction.
• Participate in internal meetings to share feedback, identify workflow improvements, and enhance customer service operations.

Skills

Attention to detail

Multi-tasking

Strong communication

Payroll knowledge

Tools

Google Sheets

Excel

Job description

Niural is seeking a Benefits Operations Specialist in the United States to manage enrollment changes, benefit data, and payroll interactions. You will work with carriers and cross-functional teams to keep benefits current and accurate, ensuring timely processing and data integrity.

The role requires hands-on benefits knowledge, U.S. payroll familiarity, and strong Excel skills. You will support open enrollment, vendor coordination, and ticket-based workflows in a fast-paced environment.