Urology Surgery Scheduler & Patient Services Pro

St. Elizabeth HealthCare; Newport (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403b with Match

Career Growth

Job summary

St. Elizabeth Physicians is seeking a Patient Service Representative II (Surgery Scheduler) for the Ft Thomas and Florence offices.

This role focuses on collecting demographic and insurance information, scheduling surgeries, handling referrals, and supporting the revenue cycle while ensuring HIPAA compliance. Responsibilities include appointment scheduling, verifying insurance, collecting co-pays, data entry in EMR, and collaboration with central billing.

Qualifications

• Minimum: High School Diploma or GED.
• 1-year experience in a customer service role.

Responsibilities

• Schedules patient appointments and matches physician availability with patient preferences.
• Verifies patient demographic information and current insurance.
• Collects co-pays and balances; handles billing-related tasks as needed.
• Maintains accurate data in EMR and practice management systems.
• Answers phones promptly and provides courteous customer service.
• Completes all required clerical and scheduling duties per policy.

Skills

Customer service

Scheduling

Data entry

Phone etiquette

HIPAA compliance

Education

High School Diploma

Medical Office Experience

Tools

EMR

Excel

Word

Outlook

PowerPoint

Job description

St. Elizabeth Physicians is seeking a Patient Service Representative II (Surgery Scheduler) for the Ft Thomas and Florence offices.

This role focuses on collecting demographic and insurance information, scheduling surgeries, handling referrals, and supporting the revenue cycle while ensuring HIPAA compliance. Responsibilities include appointment scheduling, verifying insurance, collecting co-pays, data entry in EMR, and collaboration with central billing.