Patient Service Rep I - Ft. Thomas Urgent Care

SEP Summit Medical Group, Inc.; Fort Thomas (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403b with Match

Career Growth

Job summary

St. Elizabeth Physicians is seeking a Patient Service Representative I to collect demographics and insurance information, handle payments, and deliver excellent customer service in a busy medical office.

You will enter data into EMR, schedule tests and referrals, and support daily operations while complying with OSHA and HIPAA regulations. The role involves a 40-hour workweek with a rotating weekend schedule, and benefits include medical, dental, vision, and a 403b match.

Qualifications

• Experience in customer service is required or preferred.
• Experience with medical office software is a plus.
• Knowledge of medical terminology is a plus.

Responsibilities

• Schedules patient appointments by phone or in person.
• Verifies demographic information and current insurance.
• Collects co-pays and outstanding balances.
• Ensures accurate data entry into EMR and practice management systems.
• Answers phones within three rings and provides courteous service.
• Communicates with physicians and staff about patient scheduling.
• Completes daily close-out procedures and referrals.

Skills

Customer service

Phone handling

Data entry

Demographic collection

Insurance verification

Cash handling

Education

High School Diploma or GED

Tools

EMR

Excel

Word

Outlook

PowerPoint

Job description

Job Summary

Reports to the Practice Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Schedule

Full-time, 40 hours, 4-10s Monday-Friday: 9:30 AM - 8:00 PM Saturday & Sunday: 8:30 AM - 7:00 PM This position includes a rotating schedule of every other weekend Saturday and Sunday

Benefits

• Medical, Dental, and Vision 403b with Match Opportunity for Career Growth

Duties and Responsibilities

• Schedules appointments for patients either by phone when they call or in person during office visits.
• Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

Education

• Minimum: High School Diploma/G.E.D.
• Desired: Medical Office Experience Knowledge of Excel, Word, Outlook and PowerPoint.

Years of Experience

• 1-year experience in a customer service role.

Licenses and Certifications

• None

Right Career. Right Here.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We're right here, sharing one mission: to improve the health of the people we serve.