Urology Office Admin: Front Desk & Scheduling Specialist

Upstate Medical University; City of Syracuse (NY); On-site; USD 38,480 - 48,526; Full time

Job summary

Upstate Urology is seeking an Administrative Assistant I to provide secretarial, administrative, and office management support in an ambulatory care setting. The role involves patient registration, appointment scheduling, insurance authorizations, and general clerical duties.

Qualifications include 3 years of secretarial/administrative experience or an associate’s degree with experience. EPIC EMR knowledge is preferred, along with strong organizational and customer service skills.

Qualifications

• Three years of secretarial/administrative experience, or an associate’s degree and one year of experience, or an equivalent combination of education and experience.
• Excellent organizational and computer skills and strong customer service skills.
• Experience with front desk reception, multi‑line phone system, fax, and scanning devices.

Responsibilities

• Patient registration including check-in, obtaining insurance cards, and signing consent forms.
• New patient referrals, scheduling and rescheduling appointments, and scheduling ancillary testing.
• Co-pay collection and obtaining insurance authorizations for ordered testing.
• Answering phones, routing calls, accurately taking and forwarding messages.
• Mail and fax distribution and other clerical duties as requested.
• Learn and support OR case scheduling, coordinating provider schedules, obtaining insurance authorizations, and assisting with pre-surgical paperwork.

Skills

Organizational skills

Computer skills

Customer service skills

Education

Secretarial/administrative experience

Associate’s degree

Tools

EPIC EMR

Job description

Upstate Urology is seeking an Administrative Assistant I to provide secretarial, administrative, and office management support in an ambulatory care setting. The role involves patient registration, appointment scheduling, insurance authorizations, and general clerical duties.

Qualifications include 3 years of secretarial/administrative experience or an associate’s degree with experience. EPIC EMR knowledge is preferred, along with strong organizational and customer service skills.