Urology Administrative Assistant I

Upstate; City of Syracuse (NY); On-site; USD 38,000 - 49,000; Full time

Job summary

Upstate Urology is seeking a highly organized Administrative Assistant I to join our ambulatory care team in Syracuse. The role provides secretarial, administrative and office management support in a fast-paced medical office.

Responsibilities include patient registration, scheduling, co-pay collection, insurance authorizations, phone management, and coordination of future OR scheduling; EPIC experience preferred.

Qualifications

• Three years of secretarial/administrative experience, or an Associate's degree with one year of experience.
• Excellent organizational, computer and customer service skills required.
• Experience with front desk reception, multi-line phone system, fax and scanning devices.
• Experience in a specialty medical office front desk is preferred.
• Knowledge of EPIC electronic medical record system is preferred.
• Experience with insurance authorization processes for procedures and treatments is preferred.
• Experience in registering and discharging patients and knowledge of medical terminology is strongly preferred.

Responsibilities

• Patient registration including check in, obtaining insurance cards, obtaining signatures on consent forms.
• New patient referrals, scheduling and rescheduling patient appointments and scheduling ancillary testing.
• Co-pay collection, obtaining insurance authorizations for testing ordered.
• Answering phones, routing calls, accurately taking messages, and forwarding on to the appropriate personnel.
• Mail and fax distribution, and other clerical duties as requested.
• Must be willing to learn the OR case scheduling in anticipation of future growth of the department, which includes coordination of provider schedules, obtaining insurance authorizations and assisting in completing pre-surgical paperwork.
• May require secretarial/office skills such as transcription or dictation.

Skills

Excellent organizational skills

Computer skills

Customer service skills

Front desk reception

Multi-line phone system

Fax and scanning devices

Secretarial experience

Education

Associate's degree

Tools

EPIC EMR

Job description

Urology Administrative Assistant I

• Syracuse


• Administrative, Secretarial & Clerical


• Full-time


• Opening on: Jul 10 2026


• Upstate Urology-550 Harrison


• Research Foundation


• Administrative Assistant I, N06


• 89067


• N/A

Job Summary:

Upstate Urology is seeking a highly organized and detail-oriented Administrative Assistant I to join our dynamic team. In this role, you will play a key part in providing secretarial, administrative and office management support in an Ambulatory Care setting.

Responsibilities included but not limited to:

• Patient registration including check in, obtaining insurance cards, obtaining signatures on consent forms.


• New patient referrals, scheduling and rescheduling patient appointments and scheduling ancillary testing.


• Co-pay collection, obtaining insurance authorizations for testing ordered.


• Answering phones, routing calls, accurately taking messages, and forwarding on to the appropriate personnel.


• Mail and fax distribution, and other clerical duties as requested.


• Must be willing to learn the OR case scheduling in anticipation of future growth of the department, which includes coordination of provider schedules, obtaining insurance authorizations and assisting in completing pre-surgical paperwork.


• May require secretarial/office skills such as transcription or dictation.

Minimum Qualifications:

Three years of secretarial/administrative experience, or an Associate's degree and one year of experience required, or equivalent combination of education and experience.

Excellent organizational skills, computer skills, and strong customer service skills required.

Experience with front desk reception, multi-line phone system, fax and scanning devices.

Preferred Qualifications:

Experience in specialty medical office front desk experience.

Knowledge and use of EPIC electronic medical record system.

Experience with insurance authorization process for specialty services procedures and treatments.

Experience in registering patients and discharging patients and knowledge of medical terminology strongly preferred.

Work Days:

Monday - Friday, Hours are 8:00 am - 4:30 pm

Message to Applicants:

Salary Range: $38,480-$48,526, DOE

Recruitment Office: Human Resources