Urgent Medical Dispatcher: 24/7 Critical Call Center

Emergency Telecommunicator Services; Charlemont (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Charlemont, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify location and details, follow dispatch protocols, and coordinate ambulance resources as needed. The role requires a high school diploma, CPR certification; EMT/paramedic credentials are not universal requirements.

Training may be sponsored. Expect extended console work, nights, weekends, and overtime with varying shifts.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Charlemont, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify location and details, follow dispatch protocols, and coordinate ambulance resources as needed. The role requires a high school diploma, CPR certification; EMT/paramedic credentials are not universal requirements.

Training may be sponsored. Expect extended console work, nights, weekends, and overtime with varying shifts.