Emergency Medical Dispatcher - 24/7 Operations

911 Emergency Communications; Charlton (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

911 Emergency Communications in Charlton, MA seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols and provide essential instructions while maintaining accuracy and composure in high-stress environments.

The role may require CPR certification and sponsor training; high school diploma or GED is usually required, with certification and background checks as part of the appointment process.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification or sponsorship may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities

Skills

Communication skills

Calm under pressure

Multitasking

Education

High school diploma or GED

Job description

911 Emergency Communications in Charlton, MA seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols and provide essential instructions while maintaining accuracy and composure in high-stress environments.

The role may require CPR certification and sponsor training; high school diploma or GED is usually required, with certification and background checks as part of the appointment process.