Urgent EMS Dispatcher — Medical Call Center Expert

911 Emergency Communications; Lakemont (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Lakemont, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate dispatch according to protocol. The role involves determining priorities, guiding responders, and documenting each call for quality review.

Applicants may need EMS dispatcher certification and CPR training, with varying requirements by agency. The position may include shifts, overnight, weekends, or overtime, depending on assignment terms.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Lakemont, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate dispatch according to protocol. The role involves determining priorities, guiding responders, and documenting each call for quality review.

Applicants may need EMS dispatcher certification and CPR training, with varying requirements by agency. The position may include shifts, overnight, weekends, or overtime, depending on assignment terms.