Emergency Medical Dispatcher — Urgent Response Coordinator

County Emergency Communications; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Livingston, NY, seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and manage response priorities.

Dispatchers use approved protocols to provide caller instructions, coordinate ambulance resources, and relay critical information to responders. Training and CPR certification may be required, with EMT/paramedic credentials not universally required. Opportunities emphasize compliance with medical oversight and quality assurance.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or equivalent

Job description

County Emergency Communications in Livingston, NY, seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and manage response priorities.

Dispatchers use approved protocols to provide caller instructions, coordinate ambulance resources, and relay critical information to responders. Training and CPR certification may be required, with EMT/paramedic credentials not universally required. Opportunities emphasize compliance with medical oversight and quality assurance.