24/7 Emergency Medical Dispatcher: Urgent Care Coordination

County Emergency Communications; Latham (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Latham, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities. The role supports responders with protocol-based guidance and scene information while ensuring patient data integrity.

Candidates should have a high school diploma (or equivalent), with EMS dispatcher certification and CPR training often required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Latham, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities. The role supports responders with protocol-based guidance and scene information while ensuring patient data integrity.

Candidates should have a high school diploma (or equivalent), with EMS dispatcher certification and CPR training often required.