Life-Saving EMS Dispatcher | Urgent Call Center

911 Emergency Communications; Schroon Lake (NY); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Schroon Lake, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and apply approved protocols while coordinating responder resources. The role may require overnight shifts, weekends, holidays, and overtime depending on staffing needs.

Applicants should have a high school diploma (or equivalent) and CPR certification; EMT/paramedic credentials are not universally required and may vary by vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

EMT or paramedic credentials (not universal)

Job description

911 Emergency Communications in Schroon Lake, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and apply approved protocols while coordinating responder resources. The role may require overnight shifts, weekends, holidays, and overtime depending on staffing needs.

Applicants should have a high school diploma (or equivalent) and CPR certification; EMT/paramedic credentials are not universally required and may vary by vacancy.