Emergency Medical Dispatcher: Critical Call Center Operator

911 Emergency Communications; Town of Lodi (NY); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

911 Emergency Communications in Lodi, NY is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls. You will gather patient and incident information, establish response priorities, and support coordination of EMS resources in a fast-paced console environment.

Responsibilities include receiving calls for illness or injury, confirming location and contact details, asking protocol-based questions, determining priority, and dispatching ambulance resources when

Qualifikationen

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required or sponsored training.
• CPR certification and additional coursework may be required.

Aufgaben

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Ausbildung

High school diploma or equivalent

Jobbeschreibung

911 Emergency Communications in Lodi, NY is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls. You will gather patient and incident information, establish response priorities, and support coordination of EMS resources in a fast-paced console environment.

Responsibilities include receiving calls for illness or injury, confirming location and contact details, asking protocol-based questions, determining priority, and dispatching ambulance resources when