Urgent EMS Dispatcher: Life-Saving Call Coordination

911 Emergency Communications; Coy (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Job summary

911 Emergency Communications in Coy, AL seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, determine priorities, and coordinate EMS resources.

Responsibilities include providing protocol-based instructions, relaying information to responders, and documenting calls for quality reviews. Training and certifications may be required depending on the vacancy.

Qualifications

• High school diploma or equivalent is required.
• Current Emergency Medical Dispatcher certification or sponsorship/training may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or equivalent

Job description

911 Emergency Communications in Coy, AL seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, determine priorities, and coordinate EMS resources.

Responsibilities include providing protocol-based instructions, relaying information to responders, and documenting calls for quality reviews. Training and certifications may be required depending on the vacancy.