EMS Emergency Dispatcher: Critical Call Center Role

911 Emergency Communications; Mobile (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

911 Emergency Communications in Theodore, AL seeks Emergency Medical Dispatchers to support urgent medical response. You will gather patient and incident details, establish priorities, and coordinate EMS resources using an agency-approved system.

The role may require CPR certification, dispatch training, and the ability to work extended shifts, nights, weekends, and overtime in a fast-paced console environment.

Qualifications

• High school diploma or recognized equivalent; EMT/paramedic credentials are not universal requirements — check vacancy for exact qualifications.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Theodore, AL seeks Emergency Medical Dispatchers to support urgent medical response. You will gather patient and incident details, establish priorities, and coordinate EMS resources using an agency-approved system.

The role may require CPR certification, dispatch training, and the ability to work extended shifts, nights, weekends, and overtime in a fast-paced console environment.