Life-Saving EMS Dispatcher (24/7 Call Center)

911 Emergency Communications; Beaman (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Beaman, IA is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, gathers patient data, and prioritizes responses using approved protocols. The role involves receiving calls, confirming location and contact details, asking pertinent questions, and coordinating ambulance resources as assigned.

CPR certification may be required, and EMT/paramedic credentials are not universal.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Beaman, IA is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, gathers patient data, and prioritizes responses using approved protocols. The role involves receiving calls, confirming location and contact details, asking pertinent questions, and coordinating ambulance resources as assigned.

CPR certification may be required, and EMT/paramedic credentials are not universal.