Urgent Care Representative - Pool Float Team

Baycare; Tampa (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paid time off

Tuition reimbursement

401k match

Performance bonuses

Community discounts

Job summary

BayCare is seeking an Urgent Care Rep to join our Float Team, providing frontline patient engagement and accurate registrations across Hillsborough, Polk, Pinellas and Pasco counties.

You will handle patient information, billing postings, and inquiries across multiple systems, with a 12-hour shift pattern and travel between satellite locations. Prior healthcare or customer service experience is required; this role offers benefits and opportunities within BayCare's community-focused network.

Qualifications

• High School diploma or equivalent.
• 6 months of healthcare or 6 months in customer service.
• Accurate patient and client information collection and registrations.

Responsibilities

• Obtain accurate patient and client information.
• Complete registrations timely and accurately.
• Answer questions and post charges/payments.

Skills

Customer service

Registration

Multi-system

Education

High School diploma or equivalent

Job description

Details

BayCare is currently in search of our newest Urgent Care Rep who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-­being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.

Position Details:

• Location: Float Team
• Status: Pool (non-exempt)
• Twelve (12) hour shift 8:00 AM to 8:00 PM Monday through Friday, 9:00 AM to 6:00 PM on Saturday and Sunday (or until the last patient leaves) with two days on, then two days off rotation.
• This will include every other weekend (Weekend Differential may apply)
• Float Team: This POOLposition will require travel to satellite locations providing own transportation (submitted, approved mileage reimbursable) throughout Hillsborough, Polk, Pinellas & Pasco Counties. Sometimes this is with minimal notice. To compensate for the travel expectations, you will receive an additional $2.00/hour above your base rate when working & mileage reimbursement.

BayCare is all about making the most of your life and loving your career. BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals.

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more

AND the Chance to be part of an amazing team and a great place to work!

The Urgent Care Rep is responsible for:

• Responsible for supporting the urgent care operation by obtaining accurate patient and client information
• Completing accurate and timely registrations
• Collecting and posting charges and payments
• Working in multiple systems simultaneously
• Answering patient and client questions
• Distributing information to patients and clients including medical record
• Performing other duties as assigned.

RequiredEducation:

• High School or Equivalent

Experience:

• Required 6 months of healthcare
• Or 6 months of Customer Service

Equal Opportunity Employer Veterans/Disabled