Urgent Care Registration & Customer Service Rep

BayCare Health System; Riverview (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

PTO

Tuition reimbursement

401k match

Performance bonuses

Community discounts

Job summary

BayCare is seeking an Urgent Care Representative to support day-to-day operations at the Riverview location. This role focuses on accurate registrations, patient information capture, and facilitating efficient service in a fast-paced urgent care setting.

You will handle multiple systems, assist patients with questions, and help post charges and payments while contributing to a compassionate, team-oriented environment. Full-time hours and weekend rotations are included.

Qualifications

• High school diploma or equivalent required.
• At least 6 months of healthcare experience or 6 months of customer service experience.

Responsibilities

• Obtain accurate patient and client information for registrations.
• Complete accurate and timely registrations.
• Collect charges and payments and post them correctly.
• Work in multiple systems simultaneously to support urgent care operations.
• Answer patient and client questions.
• Distribute information including medical records to patients and clients.
• Perform other duties as assigned.

Skills

Customer Service

Healthcare knowledge

Education

High School or Equivalent

Tools

Registration systems

Job description

BayCare is seeking an Urgent Care Representative to support day-to-day operations at the Riverview location. This role focuses on accurate registrations, patient information capture, and facilitating efficient service in a fast-paced urgent care setting.

You will handle multiple systems, assist patients with questions, and help post charges and payments while contributing to a compassionate, team-oriented environment. Full-time hours and weekend rotations are included.