Urgent Care Nurse Manager

Cape Cod Healthcare; Hyannis (MA); On-site; USD 100,000 - 135,000; Full time

Job summary

Cape Cod Healthcare’s Medical Affiliates of Cape Cod in Hyannis seeks a Nurse Manager for the Urgent Care Center. You will provide professional nursing care, supervise staff, coordinate operations, and ensure high-quality patient care and efficient workflow.

The role requires a BSN, MA RN license, 3–4 years in emergency/urgent care and at least 2 years of supervisory experience, with strong computer skills and a commitment to CARES values. Full-time, days, with occasional evenings and weekends.

Qualifications

• BSN required and MA RN licensure
• 3–4 years clinical experience in emergency/urgent care
• Minimum 2 years supervisory experience
• Proficient in computer applications (EMR, etc.)
• Strong communication and interpersonal skills
• Current Basic Life Support (BLS) certification

Responsibilities

• Coordinate care for Urgent Care Center patients and optimize office operations for quality care and efficiency.
• Directly supervise Urgent Care Center staff; recruit, train, schedule, and evaluate personnel.
• Provide professional nursing care under physician supervision; triage and document patient assessments.
• Ensure safe care standards, proper medication administration, and accurate charting.
• Oversee administrative records, billing processes, and interdepartmental communications.
• Maintain patient confidentiality and advocate for patient rights; participate in staff development.

Skills

Supervisory experience

Communication skills

Computer proficiency

Patient care coordination

Education

BSN

RN Licensure MA

Tools

None

Job description

Purpose of Position: To provide professional nursing care and support for patients receiving treatments, examinations, evaluations, etc. General management of Urgent Care Facility. Responsible for day-to-day management and coordination of care, staffing, performance improvement and operational flow
Description

• Coordinates care for patients in the Urgi-care setting. Coordinate activities to ensure that office operations conform to principles of good clinical care; create and monitor office systems that promote customer service and customer satisfaction and maximize center efficiency.
• Directly supervises employees of the Urgent Care Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, selection and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining/counseling employees; addressing complaints and resolving problems. Recommends personnel actions, addresses conflicts among staff and brings them to a resolution.
• Provide professional nursing care and support for center patients receiving treatments, examinations, evaluations, etc. Through the nursing process of assessment and evaluation while maintaining standards of professional nursing within the realm of departmental policy.
• Under the direct supervision of the Physician assist in providing nursing care to center patients. Triage and evaluate patients, obtain major complaints and brief medical history when necessary and take vital signs with complete chart documentation (including name, medical record #, allergies, current medications with routine update with each visit).
• Ensure staff provides quality safe care according to current standards of practice for administration of procedures/treatments/medications.
• Ensures staff documents according to entity/dept. guidelines
• Oversees the maintenance and filing for administrative and patient records and correspondence, as well as inter and intradepartmental correspondence, reports, etc. in accordance with accepted office practices and procedures.
• Coordinate and monitor billing operations.
• Maintains medical records; ensures compliance with policies and procedures and acceptable medical record keeping practices. Assists in the preparation of medical records for utilization review.
• Ensures that incoming calls are handled in an efficient, customer friendly manner, managing the flow of calls to proper staff members, maintain the messaging system.
• Oversees daily mail operations, as appropriate.
• Purchases equipment and materials required for the day-to-day operations of center; overall responsibility for coordinating building maintenance. Insure proper level of stock and maintenance of necessary supplies, equipment, precautionary cart and pharmaceuticals weekly
• Prepares administrative and management reports, correspondence. Conducts special projects and related activities for the practice as requested.
• To maintain patient rights and confidentiality of information. Serve as an advocate and provide a safe and secure environment. Participate in identification of the important aspects of care for each patient, the identification of indicators used to monitor the quality and appropriateness of care.
• Assess personal and learning developmental needs and act as a resource person. Conduct staff meetings and other activities which promote the growth and developmental of nursing and patient care.
• All other duties as assigned or necessary.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service
Qualifications

• BSN
• Current RN Licensure in MA
• 3 - 4 years of clinical experience in an emergency, critical care or urgent care setting
• Minimum of 2 years of supervisory experience
• Proficient in computer applications.
• Strong communication and interpersonal skills required.
• Current Basic Life Support Certification.

Schedule Details: Full-Time, Mon-Fri, Occasional Evenings, Weekends, and Holidays Organization : Medical Affiliates of Cape Cod
Primary Location : Massachusetts-Hyannis
Department : MAC-UrgiAdmin-General
Annual/Hourly: Annual - Based on Full Time Employment
Hiring Pay Range: 100000 - 135000