Receptionist, Plastic Surgery (Mashpee)

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 28,000 - 33,000; Part time

Job summary

Cape Cod Healthcare Inc. is seeking an administrative support professional to assist the MACC practice with front desk duties, patient check-in, scheduling, and EMR management.

The role emphasizes excellent customer service, accurate data entry, and HIPAA compliance in a busy outpatient setting. The ideal candidate will have a high school diploma, strong communication skills, and experience with EMR and MS Office.

Qualifications

• Requires ability to read, write and communicate in English.
• High school diploma or equivalent/related work experience.
• Strong communication and interpersonal skills.
• Experience with office technology; proficient with EMR and MS Office.
• At least 1 year of office experience preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills around 30 WPM preferred.

Responsibilities

• Greets and acknowledges patients in the waiting room.
• Answers phones promptly and directs calls; takes messages in EMR.
• Checks in/registers patients; verifies demographics and insurance, collects co-pays, prepares deposits.
• Distributes patient paperwork; photocopies insurance cards and photo IDs.
• Schedules appointments and consults; updates schedules in EMR.
• Maintains physicians' daily schedules; prepares charts for next day.
• Adjusts clinician schedules for time off, leaves, meetings.
• Handles cancellations/no-shows and notifies clinicians.
• Opens/distributes mail; routes to staff.
• Coordinates lab, radiology, and referrals; processes orders.
• Prepares requisitions/referral forms; ensures prep requirements.
• Maintains patient records; scans documents to file in EMR.
• Refer billing questions to Billing; handles patient inquiries.
• Provides records to outside agencies per guidelines.
• Maintains HIPAA confidentiality; safeguards patient data.
• Maintains administrative records; communicates with staff and patients.
• Fosters harmonious relations with staff and patients.
• Adapt to changes to meet workload; attends departmental meetings.
• Eligible to float to other MACC practices as needed.

Skills

English literacy

High school diploma

Communication skills

Office software

Office experience

Insurance authorization knowledge

Medical terminology

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Electronic Medical/Health Records

MS Office

Job description

Purpose of Position:

To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent related work experience to the position
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details:

24 hours per week, Monday-Friday, 8:30a-4:30p, Rotating Days, No Weekends & Holidays

Organization : Medical Affiliates of Cape Cod

Primary Location :

Massachusetts-Hyannis

Department :

MAC-General

Annual/Hourly:

Hourly

Hiring Pay Range:

20.6 - 23.75