Urgent Care Receptionist, (Sandwich)

Cape Cod Healthcare Inc; Sandwich (MA); On-site; USD 29,000 - 35,000; Full time

Job summary

Cape Cod Healthcare Inc. is seeking an Urgent Care Receptionist for the Sandwich location. You will greet patients, collect demographics and insurance, register into the system and manage calls and messages to keep the center running smoothly.

The role requires a year of office experience, strong communication, and proficiency with standard office software. You will work 38 hours per week with rotating day/evening shifts including weekends; pay is hourly in the $21.12–$25.33 range.

Qualifications

• At least 1 year in an office setting.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills.
• Experience with current office technology; proficient in MS Office.

Responsibilities

• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone in less than four rings and direct calls; take accurate messages.
• Review payment policies and collect copay at time of service.
• Refer to Medical Records for copies of records and maintain patient records.
• Assist physician in contacting on-call providers or a patient’s PCP.
• Distribute charts and manage billing reminders for patients who cannot pay.

Skills

Office experience

Medical terminology

Strong communication

Office software

Tools

Microsoft Office

Job description

Job Description - Urgent Care Receptionist (Sandwich) (261015-50005138)

Job Description

Purpose of Position : To provide clerical/secretarial and customer service support to the Urgent Care Center.

Description

1. Provide secretarial/clerical coverage in an efficient, timely and professional manner.
2. Review payment policies and collect copay at time of service.
3. Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards. Open and distribute mail . Fax prescriptions to pharmacy for patients as needed.
4. Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
5. Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
6. Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Scan documents into patients’ charts as needed. Refer to billing those patients unable to pay and/or have questions regarding billing.
7. Distribute charts to secretary, nurse or physician as needed.
8. Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
9. Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
10. Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
11. Perform other essential work related duties as requested/directed.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Experience in an office setting with at least 1 year experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Schedule Details : 38 hours Per Week, Rotating Days/Evenings; Mon-Fri, 10-Hour Shifts: 8a-6p; Saturday and Sunday, 8-Hour Shifts: 8a-4p, Every Other Weekend & Occasional Holidays - Sandwich Location.

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Sandwich

Department : MAC-Stoneman Urgent Care

Annual/Hourly : Hourly

Hiring Pay Range : $ 21.12 - $ 25.33

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. Exempt (Salaried) position salary ranges are based on a 40-hour workweek (37.5 hours for VNA) and offers are prorated based on FTE. The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. Exempt (Salaried) position salary ranges are based on a 40-hour workweek (37.5 hours for VNA) and offers are prorated based on FTE.