Urgent Care Supervisor

ARIZONA HUMANE SOCIETY; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

PSLF program eligibility

Discounts on veterinary services and宠物

Job summary

The Arizona Humane Society is seeking a full-time Urgent Care Supervisor to lead our Urgent Care team in Phoenix. This leadership role covers a Wednesday-Saturday evening shift (5:30 PM–2:30 AM) and focuses on delivering exceptional patient care in a fast-paced veterinary setting.

You will supervise veterinary technicians, coordinate schedules, mentor staff, and collaborate with veterinarians to maintain high standards of client service and clinical documentation.

Qualifications

• High school diploma or GED required.
• Graduation from technical school (preferred) plus two years of practical experience in a veterinary clinic and at least two years of supervisory experience.
• Work well both independently and cooperatively as part of the team.
• Must work collaboratively with clinic Leadership, Veterinarians, and Staff.
• Ability to remain composed while working in a fast-paced environment.
• Must have excellent attention to detail.
• Ability to solve complex problems and balance multiple priorities.
• Must have excellent interpersonal skills, deescalation skills, and ability to resolve conflict.
• Proficiency with or able to learn/use Daysmart.

Responsibilities

• Oversee the day-to-day operations of the Urgent Care clinic and lead the veterinary technicians.
• Coordinate staff schedules; provide coaching and performance feedback; train and mentor new team members.
• Partner with veterinarians to ensure seamless communication with clients and manage escalated concerns with professionalism.
• Maintain accurate medical records and clinic documentation.
• Monitor medical supply inventory and DEA drug logs; ensure compliance and safety.

Skills

Supervisory experience

Leadership

Team coordination

Client communication

Conflict resolution

DEA drug logs

Education

Technical school graduate

Tools

Daysmart

Job description

The Arizona Humane Society is seeking a full-time Urgent Care Supervisor to lead our dedicated Urgent Care team. This position works a schedule of Wednesday - Saturday 5:30 PM to 2:30 AM. If you're a passionate leader who thrives in a fast-paced veterinary environment and is ready to make a meaningful impact on the lives of animals, we'd love to hear from you!

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

Day In The Life

As the Urgent Care Supervisor, you will oversee the day-to-day operations of our veterinary clinic, ensuring exceptional patient care while leading and supporting a team of veterinary technicians. In this hands-on leadership role, you will coordinate staff schedules, provide coaching and performance feedback, train and mentor new team members, and help foster a positive, collaborative work environment. You'll also partner with veterinarians to ensure seamless communication with clients, manage escalated concerns with professionalism and compassion, and maintain accurate medical records and clinic documentation.

In addition to your leadership responsibilities, you'll play an active role in patient care by supporting technicians as needed, ensuring clinic and surgical areas remain clean, organized, and fully stocked, monitoring medical supply inventory and DEA drug logs, and maintaining knowledge of current veterinary protocols and emergency procedures. If you're a compassionate leader who thrives in a fast-paced environment and is passionate about delivering outstanding veterinary care, we'd love to welcome you to our team.

Job Requirements

• High school diploma or GED required.
• Graduation from technical school (preferred) plus two years of practical experience in a veterinary clinic and at least two years of supervisory experience.
• Work well both independently and cooperatively as part of the team.
• Must work collaboratively with clinic Leadership, Veterinarians, and Staff.
• Ability to remain composed while working in a fast-paced environment.
• Must have excellent attention to detail.
• Ability to solve complex problems and balance multiple priorities.
• Must have excellent interpersonal skills, deescalation skills, and ability to resolve conflict.
• Proficiency with or able to learn/use Daysmart.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Must be able to hear above the sound of the animals. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be exposure to dust, heat, cold and temperature changes; wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Must pass pre-employment drug and background screening to be compliant with DEA requirements for dispensing controlled drugs.