Urgent Care Patient Services Specialist

Mercy Health; Lynchburg (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Medical, dental, vision & 403(b)

Paid time off & parental leave

Tuition assistance & development

Job summary

Bon Secours Mercy Health in Timberlake, VA is seeking a Patient Services Representative to be the first point of contact for patients and the community. You will handle patient referrals, registration, insurance verification, scheduling, and accurate maintenance of medical records, while explaining financial options and ensuring smooth patient flow in a busy urgent care setting.

Experience with medical office software and knowledge of ICD-9/CPT coding is preferred; high school diploma or GED is

Qualifications

• High School Diploma or GED (required).
• Associates Degree in Healthcare (preferred).
• Knowledge of medical billing procedures (required).
• Medical office software experience (required).
• Knowledge of ICD-9 and CPT coding (preferred).
• Prior medical office experience (preferred).

Responsibilities

• Greet patients and the community with strong customer service.
• Process admission paperwork and basic insurance verification.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Ensure patient flow and inform the Supervisor of issues.
• Coordinate scheduling, bed placement needs, and update medical records.

Skills

Customer service

Communication skills

Problem solving

Basic computer skills

Engage with staff

Education

High School Diploma or GED

Associates Degree in Healthcare

Tools

Medical billing software

Job description

Bon Secours Mercy Health in Timberlake, VA is seeking a Patient Services Representative to be the first point of contact for patients and the community. You will handle patient referrals, registration, insurance verification, scheduling, and accurate maintenance of medical records, while explaining financial options and ensuring smooth patient flow in a busy urgent care setting.

Experience with medical office software and knowledge of ICD-9/CPT coding is preferred; high school diploma or GED is