Urgent Care Patient Services Specialist

Bon Secours Mercy Health; Charlottesville (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay, incentives, referral

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off, parental leave

Job summary

Bon Secours Mercy Health in Charlottesville, VA is seeking a Patient Services Representative for Urgent Care Pantops. You will greet patients, handle referrals, registrations, verify demographics and insurance, and update records to ensure smooth check-in and accurate billing.

You will schedule appointments, explain financial options, and support care coordination. The role requires strong communication, basic math, and medical office software experience; HS diploma required, associates

Qualifications

• High School Degree or GED (required).
• Associates Degree in Healthcare or related field (preferred).
• Knowledge of medical billing procedures (required).
• Medical office software experience (required).
• Knowledge of medical terminology and basic ICD-9 and CPT coding (preferred).
• Prior medical office experience (preferred).

Responsibilities

• Provides strong communication and excellent customer service skills by greeting patients and the community.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Ability to answer internal and external calls in a friendly and helpful manner.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients.
• Other duties as assigned.

Skills

Strong communication

Interpersonal skills

Customer service

Problem solving

Basic math

Education

High School Diploma or GED

Associates Degree in Healthcare or related field

Tools

Medical office software

Job description

Bon Secours Mercy Health in Charlottesville, VA is seeking a Patient Services Representative for Urgent Care Pantops. You will greet patients, handle referrals, registrations, verify demographics and insurance, and update records to ensure smooth check-in and accurate billing.

You will schedule appointments, explain financial options, and support care coordination. The role requires strong communication, basic math, and medical office software experience; HS diploma required, associates