Urgent Care Patient Experience Specialist

Patient Plus Urgent Care; Baton Rouge (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Patient Plus Urgent Care in Baton Rouge is seeking a Customer Service Representative to deliver exceptional patient service at the front desk. You will greet patients, answer questions, schedule appointments, verify insurance, and process payments to ensure a smooth visit.

The role requires 1–2 years of healthcare customer service, strong communication, multitasking, and the ability to work independently in a fast-paced setting.

Qualifications

• High school diploma or equivalent required; an associate degree or higher is preferred.
• 1–2 years of customer service experience, preferably in healthcare or urgent care.
• Excellent verbal and written communication, with strong empathy and problem-solving skills.

Responsibilities

• Greet and assist patients and visitors courteously and professionally.
• Handle calls and inquiries about services, appointments, and general information.
• Schedule and confirm patient appointments and maintain accurate records.
• Verify insurance information and collect payments during check-in/out.
• Collaborate with staff to facilitate patient flow and address concerns.
• Maintain a clean, welcoming reception area and follow confidentiality policies.

Skills

Communication

Empathy

Multitasking

Organization

Problem-solving

Medical terminology

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

CRM software

Databases

Helpdesk tools

Job description

Patient Plus Urgent Care in Baton Rouge is seeking a Customer Service Representative to deliver exceptional patient service at the front desk. You will greet patients, answer questions, schedule appointments, verify insurance, and process payments to ensure a smooth visit.

The role requires 1–2 years of healthcare customer service, strong communication, multitasking, and the ability to work independently in a fast-paced setting.