Patient Care Representative

The Urgent Care, LLC; New Orleans (LA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (BCBS)

Dental Insurance (BCBS)

Vision Insurance (BCBS)

Retirement 401k

Life Insurance

Short/Long term disability

Medical stipend at clinic

Holiday Pay

Job summary

The Urgent Care, LLC in New Orleans is seeking a friendly Patient Care Representative to join our team. You will greet patients, answer calls, schedule check-in times, and help ensure a smooth front-desk experience.

Responsibilities include verifying insurance, collecting payments when needed, maintaining accurate records, triaging patients, and supporting clinical staff. A positive, professional demeanor and strong communication are essential, with weekend and holiday availability.

Qualifications

• High School Diploma or Equivalent required.
• BLS certification within 90 days of employment.
• Strong desire to help others; patient-focused and compassionate.
• Ability to work in a fast-paced environment including weekends and holidays.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Greet patients in a friendly and professional manner.
• Answer incoming calls and respond to patient questions; provide information on services, pricing, and scheduling.
• Schedule patient check-in times for all locations.
• Verify patient insurance data and collect payments when necessary.
• Maintain patient records and ensure accurate data entry.
• Triage patients and provide support to clinical staff.
• Adhere to HIPAA and patient privacy regulations.
• Maintain a clean and organized waiting area and front desk.

Skills

Customer service

Multitasking

Communication

Bilingual (Spanish/English)

Education

High School Diploma or Equivalent

BLS certification within 90 days

Medical Assistant Certificate or AA degree

Tools

EMR systems

Job description

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level.

Patient Care Representative Duties and Responsibilities

• Greet patients in a friendly and professional manner
• Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling
• Schedule patient check-in times for all locations
• Verify patient insurance data and collect payments when necessary
• Maintain patient records and ensure accurate data entry
• Communicate effectively with patients, providers, and other healthcare professionals
• Provide support to clinical staff as needed
• Triage patients
• Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information
• Maintain a clean and organized work environment, including patient waiting areas and exam rooms
• Adhere to all HIPAA and patient privacy regulations
• Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices

Patient Care Representative Requirements

• High School Diploma or Equivalent
• Pass periodic testing triaging patients (ex. taking blood pressure)
• Possess a strong desire to help others
• Compassionate and sensitive to patients' needs and concerns
• BLS certified within 90 days of employment
• Bilingual in Spanish and English a PLUS*
• Open and flexible availability (with a minimum of 20-30 hours per week)
• Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace)

We will train you on everything you need to know but we will prioritize candidates who have:

• Medical Assistant Certificate or Associates degree in related field
• Minimum 2 years customer service experience
• Previous experience in medical environment, EMR systems, working with patients
• Ability to work in a fast-paced, high-patient volume environment

Benefits

• Health Insurance (BCBS)
• Dental Insurance (BCBS)
• Vision Insurance (BCBS)
• Retirement 401k
• Life Insurance
• Short/Long term disability
• Medical stipend at clinic (includes family after 90 days)
• Holiday Pay

Job Types: Full-time, Part-time