Patient Care Representative

The Urgent Care; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance (BCBS)

Dental Insurance (BCBS)

Vision Insurance (BCBS)

Retirement 401k

Life Insurance

Short/Long term disability

Medical stipend at clinic

Holiday Pay

Job summary

The Urgent Care in New Orleans is seeking a motivated Patient Care Representative to join our team. Responsibilities include greeting patients, answering phone calls, managing insurance verification, and ensuring a 5-star experience for our patients.

Ideal candidates have a High School Diploma, customer service experience, and a compassionate disposition. We offer comprehensive benefits, including health, dental, vision insurance, and retirement plans. Positions are available for both full-time and part-time.

Qualifications

• Must be BLS certified within 90 days of employment.
• Minimum 2 years customer service experience.
• Previous experience in a medical environment is preferred.

Responsibilities

• Greet patients in a friendly and professional manner.
• Answer incoming phone calls and respond to patient questions.
• Schedule patient check-in times for all locations.
• Verify patient insurance data and collect payments.
• Maintain patient records and ensure accurate data entry.

Skills

Compassionate and sensitive to patients' needs

Ability to communicate effectively

Strong desire to help others

Bilingual in Spanish and English

Education

High School Diploma or Equivalent

Medical Assistant Certificate or Associate's degree in related field

Job description

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check‑in times, triage patients, and making sure our patients have a 5‑star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast‑paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry‑level.

Patient Care Representative Duties And Responsibilities

• Greet patients in a friendly and professional manner
• Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling
• Schedule patient check‑in times for all locations
• Verify patient insurance data and collect payments when necessary
• Maintain patient records and ensure accurate data entry
• Communicate effectively with patients, providers, and other healthcare professionals
• Provide support to clinical staff as needed
• Triage patients
• Assist with patient check‑in and check‑out processes, including providing necessary paperwork and ensuring accurate billing information
• Maintain a clean and organized work environment, including patient waiting areas and exam rooms
• Adhere to all HIPAA and patient privacy regulations
• Participate in training and continuing education to stay up‑to‑date on healthcare industry developments and best practices

Patient Care Representative Requirements

• High School Diploma or Equivalent
• Pass periodic testing triaging patients (ex. taking blood pressure)
• Possess a strong desire to help others
• Compassionate and sensitive to patients' needs and concerns
• BLS certified within 90 days of employment
• Bilingual in Spanish and English a PLUS*
• Open and flexible availability (with a minimum of 20-30 hours per week)
• Ability to commute between two of our five clinics (if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace)

We will train you on everything you need to know but we will prioritize candidates who have:

• Medical Assistant Certificate or Associate's degree in a related field
• Minimum 2 years customer service experience
• Previous experience in a medical environment, EMR systems, working with patients
• Ability to work in a fast‑paced, high‑patient volume environment

Benefits

• Health Insurance (BCBS)
• Dental Insurance (BCBS)
• Vision Insurance (BCBS)
• Retirement 401k
• Life Insurance
• Short/Long term disability
• Medical stipend at clinic (includes family after 90 days)
• Holiday Pay

Job Types: Full-time, Part-time